Psymplicity General FAQs
Can I book online?
- As a new patient you can book a first assessment and schedule your slot by clicking the Book Now button at the top of the website.
- Existing patients can book a review appointment using the link in the patient area on the top left of the site.
Existing patients will need the patient ID and access to the email address we have in our system to book.
How much does an appointment cost?
Full, updated pricing can be found on our pricing page.
Can I order a prescription online?
Prescriptions can be requested using the link in the Order a repeat prescription link in the patient area on the top left of the site.
How can I be sure my medication is in stock?
Please contact your pharmacy to ensure your medication is in stock. Psymplicity Admin team and doctors do not check of medication is available.
How much does a prescription cost?
Psymplicity charge a £50 administration fee to write and post your prescription.
This covers the doctors time, postage to the pharmacy and any follow up admin involved in processing the prescription.
Please note: This does not cover the price of the medication, which can vary between pharmacies or the cost of delivery of the medication by your pharmacy to your home.
Is prescription writing included in my appointment?
Yes, usually the £50 charge is included in the appointment price.
What is involved in a general assessment?
Please check out these links for a full description of what to expect and how a general assessment works:
What is involved in an ADHD assessment?
Please check out these links for a full description of what to expect and how an ADHD assessment works:
What's the minimum age my child has to be to get asssessed?
Your child must be 6 and over to be seen by a doctor at Psymplicity.
Do I have to pay for my appointment in advance?
Appointments must be paid for in full, at least 21 days before the appointment.
If booking within 21 days:
Payment is required within 2 hours of booking.After the above deadlines the appointment will automatically be cancelled.
What payment methods do you accept?
Currently we only accept direct bank payments using the Crezco payment link. We are working on other methods.
Do you offer payment plans?
We do not offer payment plans.
Can I use my private health insurance?
Generally yes but please check your chosen doctor is registered with your insurer.
Insurance patients are charged in advance like a self funded patient. We will supply all neccessary documentation to enable you to claim your payment back from your insurer.
Why is my prescription taking so long to arrive?
Most doctors work part time with varying clinic slots across the week. Prescription writing and posting will usually only be done during Psymplicity time. Your doctor may have had several other appointments on the day you saw them and may only get to writing your prescription when they are next in clinic, one or two days later.
Please do not assume your prescription was written and posted on the day of your appointment.
What's the best way to submit a query?
The most effective way to submit a query about your care, as an existing patient, is to use the web bot or use the Existing patient query form that can be found in the patient area, in the top left of the website.
My patient ID and email address are being rejected when I try to book online. What can I do?
It is most likely you are entering a different email address from the one we have in our system. The email is case sensitive, exactly as you entered it in your registration form.
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